Posts Tagged Google
For my birthday, my entire family chipped-in and gave me most of the money to buy a (relatively) cheap laser cutter directly from China. I had seen several Hack-a-day articles about these machines, and I’ve got experience with 3D printers, so I thought it was something that I could handle. Boy, did I have a lot to learn.
To begin with, I looked around on eBay and Alibaba. I noticed that 90% of the ~$1000 units are almost identical. There are occasional small differences such as pointing laser, whether it has a spring loaded “work clamp,” whether it has a raising-lowering bed, etc. I found one that claimed to have a larger bed than any other that I’d seen (mistake #1). I don’t know why I accepted that a machine that looked like every other machine out there would have magically increased the work size, but I did, and it doesn’t.
Because I was mentally set on this machine, I was willing to accept the shenanigans of the seller (mistake #2). The trouble began when their “free shipping to the USA” became $200. I thought “That’s kinda annoying, but not the end of the world.” The shipping charge was on par with other vendors. The next problem became that the $200 shipping was by boat, and F.O.B. (Mistake #3). Alibaba doesn’t support shipping by boat, and at this point the vendor and I agreed to leave the relative safety of Alibaba (Mistake #4). I requested a refund of my Escrow and it was granted.
A quick note about how Alibaba works, for the uninitiated. Alibaba is a marketplace, like eBay. Unlike eBay, however, Alibaba provides some additional protections to the buyer, and less so, the seller. When you purchase something from a vendor and make a payment you pay Alibaba directly, and that money is put into an Escrow account for the transaction. At this point, the Seller is assured that the money is there and they are guaranteed payment if they hold up their end of the deal. The seller, then, ships the product with an Alibaba approved carrier (like DHL, EMS, etc.). When the buyer receives the product and decides that it was accurately represented and meets expectation the seller is paid and the escrow is closed.
If you decide to leave Alibaba, it’s the wild, wild … east? The vendor really wanted to be paid by a wire transfer, which is the system that you see in spy movies. Bank account number, routing number, etc. The thing about a wire transfer is that there are NO protections. That money is gone, forever. If the vendor is feeling generous they may give it back if there’s a problem, but there are no systems in place for you to dispute it. There was no way I was going to go for that. I got them to agree to accept PayPal, which for all their faults does provide some buyer protections. Paypal makes their money by levying a surcharge on business transactions; the only way I got the vendor to agree to this was by paying the surcharge myself. In my mind, it was a worthwhile investment in insurance.
Ok, at this point I’ve paid the vendor and they’ve sent me vague information about when the ship will be leaving the Qingdao port. Then, one day I get an email from them about filing an ISF (10+2) form. I had no idea what this was, and I literally called the Port of Portland to ask them. They basically laughed at me. Apparently, the ISF is a form for a system that was introduced after the Sept. 11 collective mindless panic. Someone had the thought along the lines of “zomg, someone could put a bomb in a shipping container and blow up an entire city!” So, of course the government intervened and invented yet another complicated, expensive, process that can only really be done by a customs broker.
Now I need to find a customs broker. Off to Google… Whelp, no one has a ratings site for customs brokers. All my usual methods for deciding on a service provider fail. I find myself at the port of portland website and staring at a list of what seems like a hundred brokers. I literally choose one at random (mistake #5). I call their number and someone assures me that I’ve got plenty of time to file (Did I mention that you have to file the form three days before the ship leaves the last foreign port, and that failure to comply can be a $5000 fine?). I never hear from him again. Two days later I get a call at 3:00am from China. They’re calling to yell at me about the fact that my form hasn’t been filed and that I needed to do it right now. I calmly (lucky for them, my 1-year old wasn’t woken) explain to them that no one is awake or willing to take my calls at 3:00am. I’m not happy. The next morning I googled for “Customs broker portland oregon.” I choose the first link. My thinking is that google’s magic algorithms must know something more than random guessing. The new company is fast, responsive, and mostly a pleasure to work with.
Importing something substantial (I’m not sure what makes something substantial, but stay with me) is an expensive affair. The ISF form costs $35 to file. Great. Wait, I also have to become a customer of the brokerage company, $50. I need to have an ISF bond, $100. Don’t forget the customs bond premium, $45. Someone needs to enter the customs yard, $125. I haven’t even mentioned duty yet (this is what most people think of when importing), $26.50. By the way, any device that “emits radiation” has to be FDA accepted (they mean all radiation. Yes, I know that LEDs emit radiation, so do radios, you get my point), that’s another $35. So far were looking at about $400 in addition to my $200 shipping. Awesome.
You can see in the image above that the boat is going to Long Beach, California. Cool. I don’t live in California. The whole time I’ve been talking to them I’ve said Port of Portland perhaps a dozen times. I’m panicking a little. About two days before the boat is set to arrive in Long Beach, I get a call from a company at the Port of Long Beach. They were wondering when I would pay their fees. What? I wasn’t aware I had contracted with anyone at the Port of Long Beach. They had asked me about who my customs broker was. It seemed like this was the kind of thing that they could bill my customs broker for, and I had them do that. These guys charged another $160 of fees, including my favorite, the “Clean truck fee.”
Now, at this time (October 2014, and persisting now, into January 2015) there is a major bottleneck at the Port of Long Beach. My delivery was delayed a bit over a week because of this.
I was curious how I could get a shipment delivered to Long Beach, and have it go through customs in Portland. Apparently, it’s possible to move merchandise across the country that has not gone through customs. It just has to go to customs before it goes to the customer. That seems strange to me.
Anyway, the truck eventually got my package to Portland, and I drove up one day to get it (I had 2 days before I’d start getting charged warehouse fees). They put it on a forklift and surprisingly gracefully placed it in the back of my 4-runner.
All told, the cost for the machine was $700 + $200 shipping + $667 in customs fees. I feel a bit nauseous typing that out. Even more so when I add them and have to say that it was $1567 in total. Though, when I remember how much a decent laptop costs, I feel a little better. 🙂
The rest of my laser-cutter adventures were documented in video. Please enjoy the YouTube playlist below: